CRM and automation: no lost leads, no sales tracked in WhatsApp notes.
We configure amoCRM and Bitrix24 around real processes, and build a custom CRM when a boxed one does not fit. Leads from every channel land in one pipeline, clients get reminders automatically, the owner sees numbers without asking a manager.
Who it is for
- Companies where leads arrive via WhatsApp, Instagram and phone and get lost because tracking lives in notes and Excel.
- Sales teams of 2–20 managers that need shared deal stages, reminders and management control.
- Clinics, salons, car services and education centers with appointments: reminders, repeat visits, client history.
- Businesses that "implemented" a CRM nobody uses — we rebuild it around the processes and train the team.
What you get.
We map the client journey from first message to payment and repeat purchase: stages, roles and points where leads are lost.
Deal stages, required fields, loss reasons, tasks per stage. Separate pipelines for sales, appointments, service and repeat sales.
Website forms, Instagram Direct, WhatsApp, Telegram, calls and ad leads create deals automatically with a source tag.
Appointment and payment reminders, order confirmations, post-purchase messages — sent from the CRM via the official API or our service.
Kaspi Pay and Kaspi QR, 1C, website and app, telephony, end-to-end analytics with Google Ads, Yandex Direct and Meta.
Stage conversion, response speed, manager load, loss reasons, revenue by source — on a dashboard, not in a team poll.
When processes do not fit amoCRM or Bitrix24 (manufacturing, logistics, unusual roles) we build a CRM for you on Next.js and PostgreSQL.
Role-based instructions, videos, review of the first weeks. A CRM sticks when the team understands why it needs it.
amoCRM, Bitrix24 or a custom CRM.
amoCRM is the best fit for sales teams with leads from messengers and Instagram: simple, fast, strong chat integrations. Bitrix24 when you also need tasks, documents, approvals and an intranet. A custom CRM when processes are unique: complex production, warehouse logistics, unusual roles, dozens of branches. We have done both: we implement boxed systems and build our own — our products 1Work and 1Study are in essence industry CRMs with a cash desk, shifts, students and payments.
We decide after the audit: often configuring a boxed CRM is cheaper, sometimes building your own is cheaper than paying for licences and customisations for years.
From enquiry to result.
- 1Audit
Two or three conversations with the owner and managers, review of current leads. In 2–3 days: process map, system choice and estimate.
- 2Setup
Pipelines, fields, roles, automations, message templates. We connect channels: website, Instagram, WhatsApp, telephony.
- 3Integrations
Kaspi, 1C, website, ads. Tested on real leads.
- 4Training
Role-based instructions, team training, first deals together with you.
- 5Support
First month: adjustments based on real use. Then support by subscription or on request.
What affects the price.
Basic amoCRM or Bitrix24 implementation for a sales team (1–2 pipelines, website + messengers, training) — ₸350,000–600,000. Implementation with WhatsApp automation, telephony, Kaspi and 1C — ₸600,000–1,200,000. amoCRM and Bitrix24 licences are paid to the vendor separately.
A custom CRM starts from ₸1,500,000 as a web application: the price depends on roles, modules and integrations; we estimate after the audit.
We do this for ourselves too.
Our products are working CRM systems for specific industries: 1Work runs shifts, cash desk and payroll in gaming clubs and service companies, 1Study runs students, payments and access in online schools. We know what tracking people actually use every day looks like, and we bring that into amoCRM and Bitrix24 setups.
The short version.
How much does CRM implementation cost?
From ₸350,000 for a basic amoCRM or Bitrix24 setup for a sales team with the website and messengers connected. Full implementation with WhatsApp automation, telephony, Kaspi and 1C — ₸600,000–1,200,000. Vendor licences are separate.
amoCRM or Bitrix24 — which one?
amoCRM for sales via messengers and Instagram, it is simpler and faster. Bitrix24 when you also need tasks, documents and an employee portal. We decide after the process audit, not by preference.
Can WhatsApp be connected to the CRM officially?
Yes, via WhatsApp Business API: client messages land in the deal, reminders and confirmations go out automatically. We help with Meta business verification. We also have our own service for notifications and broadcasts.
We already have a CRM but nobody uses it. Can you help?
Yes, it is common: the system was set up by default, without processes or training. We audit, rebuild pipelines around real work, remove unnecessary fields, train the team and support for two weeks.
How long does implementation take?
Basic — 2–3 weeks, with integrations and telephony — 4–6 weeks. A custom CRM — from 6 weeks as a web application.
Solutions by industry
Losing leads? Describe how you track clients now — we will propose a scheme and an estimate.
Tell us where leads come from, how many managers you have and whether you already use a CRM. We reply with an implementation plan within 1–2 business days.